Seller Protection
This page shows Section 10 of our Terms & Conditions, which apply in full. See the full Terms & Conditions.
10. Seller Protection
Buyer payments are held in escrow until the buyer confirms receipt or the time to respond passes (Section 5). Payouts are released when: (a) the buyer confirms receipt and 3 days pass without a dispute or return request; (b) an admin decides a dispute for the seller; or (c) a return is refused and an admin decides for the seller. A buyer may still request a return or open a dispute within 30 days of delivery after the seller has been paid. If it is decided for the buyer, the seller must return the refund amount (Sections 6 and 8). Sellers are expected to keep listings accurate, fulfil orders within the stated time and communicate honestly. Sellers who misrepresent products or act in bad faith bear full responsibility for refunds and fees.
Good practice for sellers
- Keep your listings accurate, with real photos.
- Keep proof of shipment: the courier receipt and tracking number.
- Answer return requests within 3 days.
- Talk to buyers through Zonse Point chat, so there is a record.
Questions: support@zonsepoint.com